Category Archives: Customer Stories

What We See In The Mirror

“Alright.” I say with a smile in my voice.  “Which one of these two do you like better?” “Ugh!” The white haired, overweight woman says and pushed the proofs away from her.  “I hate all of them.  I don’t even want to be in the book.  I look terrible.” The woman gets up and walks […]

It Costs More, Because You Get More

“Why are these pictures so expensive?”  The outraged Subject says after she is told the price of two 5x7s.  “That’s ridiculous.” “Well.” The Passer says in his calm, monotone selling voice. “We are giving the Church a free directory and we also have to pay for our traveling expenses to come out here and take […]

Your Appointment is When?

“Where here to have our portraits taken.” The Woman says in a sing song voice as I am putting the last piece of equipment into the back of my van. “Sorry.” I say. “As you can see, we’re done for the day.” “My appointment was at 8:00 and it’s 7:45 now.” The Woman says.  “Your […]

Giving Directions and Taking My Time

“You’re not taking enough time with these people.” The Passer says as she looks at the stack of three tickets waiting for her to pick up. “They’re all Singles.” I say and shrug. “What am I am supposed to do with them?” “Take more time.” She says as she snatches up a ticket and storms […]

It All Works Out In The End

“You just gave me two Nonbuyers in a row.” The Passer says and stomps her foot like a two year old. “How am I supposed to make any money when you do that?” “I tried to get them to take more portraits.” I say in mild irritation. “But they refused.” For a long time I […]

Another Know It All

“When I was the Manager at XYZ Portraits.” The Assembly Line Portrait Photographer says. “We didn’t do Shoots like this one.  We only did ‘healthy’ accounts.” “Oh yeah?” I say in my usual here-we-go-again voice. “And what makes an Account Heathy?” “Well, for one thing, if half the parking lot is Handicapped Spaces, we wouldn’t […]

I Worked With Karsh ~He Says

“And Ansel Adams, and I spent a bit of time with Avedon before he took himself so seriously.” The bald and slightly round Assembly Line Portrait Photographer says as he fiddles with the shutter of a Hasselblad. “Really?” I say, not believing a word of it. “Yes, really.” He says and gives me a level […]

The Rules Are Rules For A Reason

“We have been able to Grade the Passers for years by checking their Sales Averages and Frame Counts.” The Manager say to the small group of Photographers in this meeting.  “Now we are going to be able to do the same thing with the Photographers.  We have a new system in place to Grade the […]

Hell, it could be my fault

“I’m very unhappy about the way things went today.” The Coordinator says in a stern voice. “I don’t like the way you treated our people.” “I’m sorry.” I say, not exactly sure why she is unhappy. “I’m also unhappy with my own portraits.” She continues. “And that was the only time we had to come […]

Giving and Getting Advice

“Wow.” The New Photographer says after I showed her how to setup the lights for a shot. “No one showed me anything cool like that.” “It’s one of the few cool shots we can do with the equipment that we have available.” I say and smile. “This lighting setup is easy and you can use […]